Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 29 August 2026

This Shipping & Delivery Policy applies to orders placed through the Mr Bratwurst online store at www.mr-bratwurst.com.au.

Mr Bratwurst is operated by Radtke Holdings Pty Ltd (ABN 25 150 318 862), trading as Mr Bratwurst.

  1. DELIVERY AREA

We currently offer chilled delivery to selected postcodes across Victoria and Sydney Metro, including eligible addresses in:

• Melbourne Metro and Outer Melbourne
• Mornington Peninsula
• Yarra Valley
• Geelong
• Ballarat
• Bendigo
• Shepparton
• Gippsland
• Mansfield
• Sydney Metro, New South Wales

Delivery availability is determined by the postcode entered during checkout. We only accept an order for delivery where the relevant address is within a delivery area available through our checkout.

Because our products are chilled and perishable, we do not deliver to PO boxes, parcel lockers or unattended collection points unless such an option is expressly offered during checkout.

  1. ORDER CUT-OFF AND PROCESSING

The weekly order cut-off is Monday at 12:00 pm Melbourne time.

Orders placed and paid for before the cut-off will normally be prepared for the next scheduled Tuesday dispatch. Orders received after the cut-off will normally move to the following delivery cycle.

Orders are subject to product availability, payment confirmation and delivery capacity. Public holidays, market closures or exceptional demand may affect the normal schedule.

  1. EXPECTED DELIVERY SCHEDULE

Our usual delivery schedule is:

• Eligible Victorian delivery areas: Wednesday to Friday, depending on the delivery postcode and route
• Sydney Metro: Friday
• Mansfield: Tuesday of the following week

The delivery date shown or communicated to you is an estimate rather than a guaranteed appointment unless we expressly confirm otherwise in writing.

Delivery routes can be affected by public holidays, weather, traffic, courier capacity and circumstances outside our reasonable control. We will take reasonable steps to notify you of a material delay.

If we cannot deliver an order within the agreed time, or otherwise within a reasonable time, please contact us so that we can investigate and provide an appropriate remedy where required by the Australian Consumer Law.

  1. DELIVERY CHARGES

Delivery charges are calculated using the delivery address and order details and are displayed during checkout before payment.

Free delivery is available for eligible delivery orders with a product subtotal of A$250 or more after discounts. Any applicable exclusions or additional charges will be shown during checkout before the order is confirmed.

All amounts displayed on our Australian online store are in Australian dollars and include GST where applicable.

  1. CHILLED PRODUCTS AND FOOD SAFETY

Our sausages and other refrigerated products are packed and transported using chilled or temperature-controlled arrangements intended to maintain food safety.

Chilled food is transported at 5°C or colder, or under another validated safe time and temperature control system. Upon receipt, products must be placed in a refrigerator promptly, stored at 2°C to 4°C and consumed by the use-by date shown on the packaging.

Please ensure that somebody is available to receive the delivery or that appropriate delivery instructions have been supplied.

If you authorise an order to be left unattended, please nominate a secure, shaded and accessible location. You are responsible for collecting the order promptly and placing it under refrigeration after delivery. Do not nominate a location that is exposed to direct sunlight, heat, animals or public access.

  1. DELIVERY INSTRUCTIONS AND ACCESS

Customers are responsible for supplying a complete and accurate:

• Recipient name
• Delivery address
• Postcode
• Mobile telephone number
• Email address
• Apartment, unit, gate or access instructions
• Safe-place instructions, where applicable

Please check this information carefully before submitting the order.

If an order cannot be delivered because the address or access information supplied was incorrect or incomplete, nobody was available where attendance was required, or a safe delivery location was not available, we will contact you where reasonably possible.

Because the products are perishable, redelivery may not always be possible. We may charge a reasonable redelivery or replacement cost where the failed delivery resulted from incorrect customer-supplied information or a failure to follow the agreed delivery arrangements. Any further charge will be disclosed before it is incurred.

Nothing in this section limits any rights you may have where the failed delivery was caused by us or by a delivery provider engaged by us.

  1. DELAYS, MISSING ORDERS AND DELIVERY PROBLEMS

If your order has not arrived by the end of the notified delivery day, please contact us at contact@mr-bratwurst.com.auand include your order number.

We will investigate the matter with the delivery provider. Where we arrange the delivery, we remain responsible for addressing delivery problems with the delivery provider and for providing any remedy required under the Australian Consumer Law.

Please do not attempt to resolve a missing-order claim solely with the courier.

  1. WARM, DAMAGED OR INCORRECT DELIVERIES

Please inspect your order promptly after delivery.

If the packaging is damaged, the products are not cold on arrival, an item is missing, or you have received an incorrect product:

• Do not consume any product you believe may be unsafe.
• Place the products under refrigeration where it is safe to do so.
• Contact us as soon as reasonably possible, preferably on the day of delivery.
• Provide your order number, a description of the problem and clear photographs of the products and packaging.
• If available, provide a temperature reading taken immediately after delivery.

We will assess the issue promptly and may offer a replacement, refund or another appropriate remedy depending on the circumstances and your rights under the Australian Consumer Law.

Requesting prompt notice and photographs helps us investigate food-safety and delivery issues. It does not remove or restrict your statutory consumer rights.

  1. CLICK & COLLECT

Click & Collect is currently available from:

• Prahran Market, Shop 4, 163 Commercial Road, South Yarra VIC 3141
• South Melbourne Market, Unit 90 Cecil Street, South Melbourne VIC 3205

Orders are normally ready for collection on the next applicable market trading day, subject to product availability and the collection location selected during checkout.

Please wait until you receive confirmation that your order is ready before attending the collection location. Bring your order confirmation or order number.

As the products are perishable, please collect your order during the confirmed collection period and refrigerate it promptly. If you cannot collect your order as arranged, contact us as soon as possible. We cannot guarantee that a chilled order can be held beyond the confirmed collection period.

  1. ORDER CHANGES AND CANCELLATIONS

If you need to change the delivery address or cancel an order, contact us as soon as possible at contact@mr-bratwurst.com.au.

We will try to accommodate changes requested before the weekly cut-off. Once an order has been prepared, packed or dispatched, an address change or cancellation might no longer be possible.

This does not affect any cancellation, refund or other rights available under the Australian Consumer Law.

  1. AUSTRALIAN CONSUMER LAW

Our goods and delivery services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

  1. CONTACT

For questions about delivery, collection or an existing order, contact:

Mr Bratwurst
Radtke Holdings Pty Ltd
ABN 25 150 318 862
ACN 150 318 862

Email: contact@mr-bratwurst.com.au
Telephone: +61 411 471 826
Website: www.mr-bratwurst.com.au